Return & Refund Policy

Last updated: September 13, 2026

At Quovea, we want you to be completely satisfied with your purchase. If your order isn't right for you, we're here to help.

30-Day Money-Back Guarantee

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your item must be in reasonable condition and include the original accessories and packaging whenever possible.

How to Start a Return

To request a return, email us at shopquovea@gmail.com with:

• Your order number
• The name used when placing the order
• The reason for your return
• Photos or videos if the product is damaged or defective

We'll review your request and provide return instructions if your return is approved.

Please do not send your order back to the shipping address on the original package without contacting us first.

Refunds

Once your return is received and inspected, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow your payment provider additional time to process the refund and return the funds to your account.

Damaged or Defective Items

If your item arrives damaged, defective, or doesn't work properly, please contact us at shopquovea@gmail.com as soon as possible.

Please include photos or a short video showing the issue so we can help resolve it as quickly as possible.

Depending on the situation, we may offer a replacement or a full refund.

Return Shipping

For returns due to a change of mind or personal preference, the customer is responsible for return shipping costs unless otherwise agreed by Quovea.

If the item is defective, damaged, or we made an error with your order, we'll work with you to determine the appropriate return or replacement solution.

Non-Returnable Items

Items may not be eligible for a return if they:

• Are returned after the 30-day return period
• Are significantly damaged due to misuse or improper use
• Are missing substantial parts or accessories

Questions

If you have any questions about returns or refunds, contact us:

Email: shopquovea@gmail.com
Store: shopquovea.com